Customer service & help

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You can find our products in pharmacies throughout Germany. Use our pharmacy shop finder to find a convenient pharmacy near you. You can also find our products online at selected mail-order pharmacies and anywhere pharmaceutical cosmetics are available.

Our products are developed and made in Germany.

You can contact our Customer Service HERE by filling in the contact form, and we will get back to you as soon as possible. 

The order of the INCI list indicates how much of each ingredient is contained in a cosmetic product. The ingredients are listed in descending order of their proportion in the product, with the ingredient with the highest proportion listed first. INCI stands for the “International Nomenclature of Cosmetic Ingredients”. Please note that the order of ingredients on the INCI list does not necessarily reflect the effectiveness or safety of the products. An ingredient low down on the INCI list can nevertheless play an important role in the effect or stability of the product.

We do not use parabens in our products.Parabens are synthetic preservatives used in cosmetic products to prevent the growth of microorganisms such as bacteria and moulds. There are concerns about their safety and possible effects on health. Some studies have shown that parabens are endocrine disruptors. The European Union has therefore classified certain parabens as ‘substances of concern’ and restricted their use in cosmetic products. In addition, parabens can cause allergic reactions in some people, especially those with sensitive skin. 

Our cream formulations contain no ingredients of animal origin. 

Start by washing and cleansing the face with the mild cleansing foam to prepare your skin for the following skin care products. Afterwards, we recommend that you use the day cream in the morning and the night cream in the evening, and gently massage it into the skin. The last step is to apply the eye cream to the ring finger and gently pat it onto the skin below the eyes. Apply the eye cream with gentle pressure, working it into the skin from the outside towards the inner corner of the eye. 

Our products are suitable for all skin types, including sensitive skin. 

On each product, you will see a small jar with an open lid. ‘6M’ is written on the jar. This means that the product has a shelf life of six months after opening. 

All our products are very well tolerated and suitable for sensitive skin. 

Testing cosmetics on animals has been banned in the EU since 2013. Likewise, the marketing of cosmetic products tested on animals outside the EU is prohibited within the EU. Our products are all free of animal testing.

For the 50 ml day and night cream, 1-2 pumps per application are recommended, which ensures the product will last around 2 months. The 15 ml eye cream lasts for approx. 1 month if you use half a pump per application. 

You will find our ingredients glossary HERE, where you can read up on all the ingredients of the individual products.

The eye cream and day cream have different functions, which we have taken into account in our formulation. The eye care has a very light texture and has been perfectly adapted to the sensitive skin around the eyes. A lower concentration of fragrance was used in the eye care than in the day cream. Therefore, we recommend that you use the eye cream for the sensitive area around the eyes and the day cream on your face. 

The day and night creams have different functions, which we have taken into account in our formulation. The day cream has a light texture and protects the skin from harmful environmental influences during the day. The night care, in turn, has a rich texture that supports the skin overnight during the regeneration phase. Therefore, we recommend that you use a product that is adapted to the time of day. 

The airless pump system used in our products allows the inner bag of the bottle to contract completely, resulting in only very small residual quantities. These are not removable due to the closed system. 

The pump bottles are made of a recyclable PET material, which can be disposed of properly after use. These then enter the recycling stream and can therefore be reused. . 

You can share your opinion and experience of the products HERE. 

Samples are available in many leading pharmacies that carry skjur. In addition, samples can also be sent on request, if available. 

HERE you can read which skin type applies to you. 

The fragrance contained in our products has been tested for skin tolerance. The fragrance contains no allergenic ingredients, is very skin-friendly and therefore also suitable for sensitive skin.